Unfortunately, in all likelihood, you aren’t going to get the card back if the machine hasn’t spat it back out within 15 minutes. Your bank may ask for this information, so they can investigate what happened to your card. ![]() You need to keep a record of what time it is, the type of machine, whether it has a specific logo on it that means it belongs to a certain bank – and if it has any reference numbers on it. Take notesĪfter 15 minutes, if the machine hasn’t spat your card back out, it’s time to start taking notes. If not, and the machine is attached to a bank, and you have someone with you, one of you could go in and ask them to check if there is a problem with the machine, while the other waits in case the card reappears. If this is the case, you should alert the police and your bank immediately. ![]() You could also use this time to check for signs that the ATM may have been tampered with by criminals. So, the first thing to do is wait by the machine for 10-15 minutes to see if it spits your card back out. If it is a problem with the machine, then it may well spit your card back out eventually, particularly if it reboots. If this happens to you, here's what you should do. ![]() Whether it’s a problem with the machine itself, your bank, or your account, there are many reasons why a cash machine may decide to keep hold of your card. ![]() Have you ever put your debit card into an ATM, seeking to withdraw cash, only to find it's been swallowed?
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